Refunds are handled on a case by case basis.

When a customer purchases something online, they enter into an agreement with the shop owner.  The agreement is that they pay for the goods and shipping. The owner of the shop agrees to make, package and ship the product.

Once we provide you with a shipping confirmation and that concludes the shop owner's portion of the agreement.

Many people seem to think that just because a package fail to arrive, that the shop owner should ship a replacement package.

The shop owner provided proof that the items were produced, packaged and shipped. They should NOT be held responsible for Postal Services' mishandling of a shipment.

If a package is not delivered but in the tracking is delivered and you are not able to locate it, please reach out to Olivynn and contact your local post office immediately. Many times items are misplaced, or a neighbour picks them up, or it may be lost in the process during sorting centres via shipment. You will need to speak directly to your local carrier.

If an item is missing or damaged during transit, please inform Olivynn immediately and provide us with photos of the damaged/missing items so we can file for a claim. You may be asked to show proof of this at your local post office.

If after several days, the post office is unable to locate your package and we are unable to file for a claim, we will provide you with 50% off a duplicate order (the exact same items), but you are responsible for the shipping cost.